Original topic:

Unable to reinstall Amazon Alexa app

(Topic created: 2 weeks ago)
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Abyzsmal
Cosmic Ray
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Galaxy S23

It was suggested I post here because I already tried Google Play groups as well as Alexa groups. 

 
I was getting this error trying to update the app. I then uninstalled it and was going to reinstall. It will download but gives this error at install. Every other app works so it isn't my connection. I've cleared cache for my system. Google Play and Google Play Services. I uninstalled updates and cleared data for Google Play. Restarted my phone when clearing system cache and multi times after. Nothing has worked. 
 
image
 
 
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21 Replies
OMEN20
Halo
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Galaxy S23
Did you force stop before you cleared the data and cache?
If not, try to:
- Force stop:
- Play Store
- Google Services
- Download Manager
- Clear the cache and data for each one of them.
- Restart your phone.
- Try to install it.
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Abyzsmal
Cosmic Ray
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Galaxy S23
I did all that. Except for download manager because I don't see that anywhere
OMEN20
Halo
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Galaxy S23
What's your device?
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Abyzsmal
Cosmic Ray
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Galaxy S23
Galaxy S23U
BrĆ¼ZZi
Red Giant
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Galaxy S23

Download Manager is a system app so it's hidden.

āƒ   Settings  ā‰»
āƒ   Apps  ā‰»
āƒ   Click The Icon

Screenshot_20241126_141410_Settings.jpg

āƒ   Turn "Show System Apps" on  ā‰»
āƒ   Press OK  ā‰»

āƒ   Download Manager will be Displayed.

ā€”ā€”ā€”ā€”ā€”ā€”ā€”ā€”ā€”ā€”ā€”ā€”-

Try:

Delete the Amazon Alexa App.

Then Wipe The Cache Partition (if you didn't).

https://techwiser.com/how-to-wipe-cache-partition-on-samsung-galaxy-phones-and-what-happens-when-you...

Try Installing the Amazon Alexa App again.

 

If it doesn't work, try installing the Amazon Alexa APK file (do a web search).

Abyzsmal
Cosmic Ray
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Galaxy S23
I already cleared the system cache.
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Abyzsmal
Cosmic Ray
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Galaxy S23
I found the download manager and that didn't work either. I'm gonna try the APK
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BlueSkies
Comet
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Galaxy S23
Can you try turning off your VPN and then installing the app again? I see you have a vpn on
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Abyzsmal
Cosmic Ray
Options
Galaxy S23
VPN was off when I tried. It was on during the picture because I was working. I just wanted to show the error.
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