After update Buds Pro 2 won't register that they are in my ears

[Rudebwoy1]

My s24 ultra has updated. Now, my Galaxy buds pro 2 won't register that they're in my ears.

[SamsungModerator1 · Accepted solution]

Hello, welcome to the Community, and thanks for reaching out. I can certainly understand the inconvenience of your Buds 2 Pros not registering they are in your ears after an update, and would like to look into this for you further. If you can, rule out if the Buds 2 Pros themselves are not to blame by trying to pair it and use it with another compatible device.

First, try resetting the Buds 2 Pros: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

Next, check to see if any third-party applications on your S24 Ultra are causing this behavior. You can do this with Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/
If the behavior is normal under Safe mode, uninstall third-party apps until Buds 2 Pros start functioning as intended. 

Lastly, you can try a factory reset. Be sure to back up everything prior (https://www.samsung.com/us/support/answer/ANS00060517/), then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, submit an error report through the Galaxy Wearables app: https://www.samsung.com/au/support/mobile-devices/raise-error-report-on-galaxy-wearable-app/

In addition, service may be needed for the Buds 2 Pros if other Bluetooth devices work correctly, or they exhibit the same behavior with other devices. 

For service in the U.S., you can ship the Buds in for service. Please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html