Galaxy S24: Phone Restarts Randomly

[android01]

Random restarts are happening more frequently as predicted Factory resets clearing caches are useless with this type of bug a bug fix is needed.

[Janglebuffin]

Any luck? We just got an s21 and it will randomly between 5 min and like 3 hours just restart. It didn't happen before we downloaded the updates but that could just be a coincidence. We did do a factory reset and it still happens with nothing downloaded on the phone. No error messages either

[neilth]

Reboot your phone into safe mode temporarily and see if the problem still occurs. If not, your problem is being caused by some third-party app you installed.

[android01]

janglebuffin i gess im licky the restarts dont happen that often 4 me. When it happens the network temporarily gets cuts off then bam reboot. The random boots happen once a week to once week and a half on a good day. Rearly two times in a rew days.

[SamsungModerator1 · Accepted solution]

Hello all, thanks for reaching out. If Safe Mode (https://www.samsung.com/us/support/answer/ANS00062983/), clearing device cache, and factory resets (https://www.samsung.com/us/support/answer/ANS00062029/) are not helping with the random restarts, service and evaluation of the phone may be needed, provided you have exhausted all troubleshooting methods in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001475/

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html