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Incoming calls not ringing while using apps

(Topic created: 02-28-2024 05:49 PM)
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lahc63
Constellation
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Galaxy S24

So if I am using an app (FB, IG, etc), my phone will not ring nor will it say I had a missed call.  How to fix?

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Brk007
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Galaxy S24

All this ring problem started after the latest system update you did, right? This update ruined the rings and many other problems. Samsung should fix this ASAP. 

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello all, welcome to the community! I understand your concerns on this situation and I will be glad to assist. There may be a few reasons why you can’t hear your ringtone. For example, you may have enabled certain settings like Do Not Disturb, Airplane mode, and Focus mode. These can prevent you from hearing ringtones. 

 

Increase your device's volume: Close any apps and stop playing any media, then using the volume keys, increase your device’s volume. If you have headphones connected, the earbud audio will increase instead. Disconnect your headphones to increase the device's volume.

Please Note: If you do not hear any sounds at all, you may need to check your speaker. 

 

Verify how you've set your ringtones: You can set a default or custom ringtone for your phone, or a ringtone for a specific contact. If you've set a custom ringtone for other apps that support calling or video calling, you will need to check the sound settings in that specific app. For further support contact the app developer. 

 

Check if Mute all sounds has been turned on: Navigate to Settings, tap Accessibility, and then tap Hearing enhancements. Tap the switch next to Mute all sounds to turn it off. 

 

Check if Airplane mode has been turned on: Swipe down from the top of the screen using two fingers to open the Quick settings panel. If Airplane mode is turned on, its icon will be blue, tap it to turn off. 

 

Check the Digital Wellbeing modes: Navigate to Settings and then tap Digital Wellbeing and Parental Controls. Tap Digital Wellbeing. Check the Focus mode, Bedtime Mode or Wind down mode. 

 

Restart your phone: Tap the Power icon and select Restart. Wait for your phone to turn back on and check to see if the ringtone issue is resolved. 

Next, check to see if a third-party application may be responsible for this behavior with Safe Mode. This will run your device with only the stock apps and features the phone came with temporarily: https://www.samsung.com/us/support/answer/ANS00062983/

 

If nothing else works, perform a factory reset on your phone to get everything set back to standard. Before you perform a factory reset be sure to back up your personal data. Test your ringtones before you install any apps: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is ineffective, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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