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ā01-18-2024
01:00 AM
(Last edited
ā01-18-2024
07:08 AM
by
SamsungRei
) in
Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,
After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers.
No specific reasons mentioned.
Did anyone find a fix?
Solved! Go to Solution.
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ā01-19-2024 04:25 PM in
Galaxy S24Thanks so much for asking because I've been trying to do the same with my S23 FE. The phone sucks, so I'll be happy if they let me get rid of it, but it is not listed. Why I do not know.
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ā01-17-2024 04:29 PM (Last edited ā01-17-2024 04:31 PM ) in
Galaxy S24When checking out with Tmobile trade in offer, i get this error:
"Your account type is not supported on Samsung.com. Please see the non supported account types listed on the page. Please select carrier device with Samsung offers and a payment option other than carrier finance. Do not select option to activate during purchase."
Looks like this was an issue with S23 launch as well. Anyone have a solution?
I have a Go5G plan so I am eligible for the tradein, and that shows up on Tmobile store front
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ā01-17-2024 07:06 PM in
Galaxy S24Hello SwedishM00se, Welcome to the Community. We know how frustrating it is to receive an error when placing your order. For assistance in placing your order, please contact the E-Commerce team directly by calling 1-855-726-8721.
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ā01-18-2024 07:37 PM in
Galaxy S24Our account is valid and we are eligible for a T-Mobile Installment Plan.
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ā01-25-2024 07:33 PM in
Galaxy S24- Mark as New
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ā01-17-2024 11:30 AM in
Galaxy S24Cannot log into Samsung Account to Pre-order S24, get 502 bad gateway
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ā01-17-2024 11:41 AM in
Galaxy S24Same issue here
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ā01-17-2024 11:41 AM in
Galaxy S24- Mark as New
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ā01-17-2024 11:43 AM in
Galaxy S24I have the same issue myself. Probably way too many people trying to preorder at the same time.
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ā01-17-2024 11:44 AM in
Galaxy S24![](/skins/images/1A815731A56AA239A4A2454DF209A3AA/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/1A815731A56AA239A4A2454DF209A3AA/responsive_peak/images/icon_anonymous_message.png)