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Pre-order, Trade-in, promotions, discounts - Need help!

(Topic created: 01-17-2024 01:50 PM)
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TalhaAyaz1
Asteroid
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Galaxy S24

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

554 Replies
MOC168
Constellation
Options
Galaxy S24
You're not the only one. Trade in discount was not working either. It sucks! It happens every year. Samsung should fix it the issue prior to the preorder event.
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kdbatt
Constellation
Options
Galaxy S24
Yeah, keeps dropping my trade in value off the total at checkout
user58Vzi0t8kX
Constellation
Options
Galaxy S24
No, I am also. Now the price went up magically
userModeVtRvFX
Constellation
Options
Galaxy S24
Same here
user4aUhuZ3SDs
Constellation
Options
Galaxy S24
I think I will try again later tonight. It's hard to get your discounts if you can't log in
TraumaRNJen
Asteroid
Options
Galaxy S24
I just tried again to log into the Samsung website, and it keeps loading a screen that literally only says "OK"
Geez...
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LeoWyatt89
Nebula
Options
Galaxy S24

Just try again at a later time. A lot of people are trying to preorder now, Every year when a new device comes out this happens. You will all live and you will all get one eventually if you want it...

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Members_oN5iJl6
Constellation
Options
Galaxy S24

Dislike

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TraumaRNJen
Asteroid
Options
Galaxy S24
After changing my payment method multiple times, my order finally went through with my pre-order discount, first responder discount, etc. What a headache, but glad it finally went through!
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user5CzXq4aZAm
Constellation
Options
Galaxy S24

How is it down all day!! It's still not working.

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