Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[MOC168]

You're not the only one. Trade in discount was not working either. It sucks! It happens every year. Samsung should fix it the issue prior to the preorder event.

[kdbatt]

Yeah, keeps dropping my trade in value off the total at checkout

[user58Vzi0t8kX]

No, I am also. Now the price went up magically

[userModeVtRvFX]

Same here

[user4aUhuZ3SDs]

I think I will try again later tonight. It's hard to get your discounts if you can't log in

[TraumaRNJen]

I just tried again to log into the Samsung website, and it keeps loading a screen that literally only says "OK"
Geez...

[LeoWyatt89]

Just try again at a later time. A lot of people are trying to preorder now, Every year when a new device comes out this happens. You will all live and you will all get one eventually if you want it...

[Members_oN5iJl6]

Dislike

[TraumaRNJen]

After changing my payment method multiple times, my order finally went through with my pre-order discount, first responder discount, etc. What a headache, but glad it finally went through!

[user5CzXq4aZAm]

How is it down all day!! It's still not working.