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Pre-order, Trade-in, promotions, discounts - Need help!

(Topic created: 01-17-2024 06:03 PM)
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TalhaAyaz1
Asteroid
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Galaxy S24

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

554 Replies
TraumaRNJen
Asteroid
Options
Galaxy S24
That isn't bad at all, it says I'll only get an extra hundred more than that for my s22U
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maks654
Constellation
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Galaxy S24
Same issue since 10 am pst and now its 2
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maks654
Constellation
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Galaxy S24
Doing the same for me
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sssjoe
Constellation
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Galaxy S24
Ya I can get order to cart but when you try to check out it charges you for free items you have credit for.
usereAdC6uIi2g
Constellation
Options
Galaxy S24
Same issue. Huge waste of my time.
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Scarface3010
Constellation
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Galaxy S24
I had the same problem after the unboxing event. Actually received an order number but was told my order was canceled. Finally got to order it later in the day.
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TalhaAyaz1
Asteroid
Options
Galaxy S24

Did your vouchers work the second time you ordered?

My vouchers are showing as redeemed.

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userjlnoH0KU1I
Constellation
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Galaxy S24
I keep getting an error that the offer is no longer available.
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usernLjCU1n7pk
Constellation
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Galaxy S24
No I have been trying all day. Spoke with over 5 people who don't understand the glitch I'm having and nothing has been resolved. It's like Samsung doesn't want my money.
userxaOVPxi3kv
Constellation
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Galaxy S24
I've been having issues all day. Still haven't been able to preorder mine.
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