Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[TraumaRNJen]

That isn't bad at all, it says I'll only get an extra hundred more than that for my s22U

[maks654]

Same issue since 10 am pst and now its 2

[maks654]

Doing the same for me

[sssjoe]

Ya I can get order to cart but when you try to check out it charges you for free items you have credit for.

[usereAdC6uIi2g]

Same issue. Huge waste of my time.

[Scarface3010]

I had the same problem after the unboxing event. Actually received an order number but was told my order was canceled. Finally got to order it later in the day.

[TalhaAyaz1]

Did your vouchers work the second time you ordered?

My vouchers are showing as redeemed.

[userjlnoH0KU1I]

I keep getting an error that the offer is no longer available.

[usernLjCU1n7pk]

No I have been trying all day. Spoke with over 5 people who don't understand the glitch I'm having and nothing has been resolved. It's like Samsung doesn't want my money.

[userxaOVPxi3kv]

I've been having issues all day. Still haven't been able to preorder mine.