Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Focr06]

Same happened to me with student discount. When I called them they created an order with the right price, sent me the link to finish checking out. Try again... Put a new order in.

[Dipsy30]

Did by chance was this rate before adding a trade in device? I'm told the trade in device lowers the cost overall and the discount is applied to the price after trade in which makes it much different. They honored my military discount.

[Ops]

i got them to credit me 130.00 but only after i had to deal with bad escalations team. they werent going to honor until i filed an AG complaint

[GoldenChief]

Order Cancelled
We're sorry

"We’re sorry! At this time we are unable to complete your order #...............  because you have exceeded the maximum number of purchases and/or transactions allowed."
"For additional information, please reach out to our order support team here."

Thank you

Does anyone else have a similar issue? I haven't been able to order anything since May 2023. Samsung tells you to call customer service, and they have no idea what to do. I was told to go somewhere else since I keep getting this message. FULL PROFESSIONALISM FROM SAMSUNG!!! RIDICULOUS!!!

[PHX]

If you know someone is doing a trade in why not send a cellphone box or some type of packaging for cell phones.

[tc8510]

Where did you order your phone from?

T-Mobile reuses the box the new phone is sent in. They include prepaid shipping label, bubble wrap sleeve, and security tape to drop at a UPS Access Point.

[PHX]

Samsung

[tc8510]

I'm sorry to hear that!

In the past when I ordered through them, there was a follow on package with prepaid envelope maybe a few days later that I was able to ship the trade in device.

Why not send with the new device is beyond me!

[Hazel7]

Hi I received my S24 Saturday . 

But no watch as advertised.  My DPD package was torn. I received 1 box inside which had my phone, screen protector, case and the paperwork.  Nothing else was in this box. Did anyone else receive a watch? Was it in the box with your phone or separately packaged inside the DPD bag ? I want to know if it was left out the box. Or stolen by their courier?  Thank you 

[Faith7777]

Check your order; I've ordered the earbuds, and they are coming separately at a later date.
Maybe your watch hasn't been shipped yet. Good luck