Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[usermzeJaY3BsM]

Not to be rude here, but sure we can.  You could have put rocks or heavy packing materials in that box, there is no way of truly knowing.  I for one believe you, but that is because I am of good faith, the picture itself proves nothing, sorry to say.

[BraziliaNUTz]

This is true... the weight means something is in the box but not necessarily a phone 🤔

[usersWL0ZHky1O]

Go back, open the box and show us the phone. Lol

[Robin621k]

Here

[Robin621k]

Last phone I sent back they said the box was empty.
Took 3 hours and 4 calls to get them to believe me, what was the ultimate proof for them, weight of the box, wouldn't have been, 1.2 pounds

[DeerhoundDale]

I just looked at my email and saw one from Samsung sent 2/2. It said they thought I had missed out on the pre register $50.00 credit for accessories. They gave me a promo code for $75 to use on accessories. I used it to buy a new watch. With my trade in Watch5Pro and another discount, I am getting a black lte Galaxy Watch 6 Classic 47mm with black magnetic D latch band for $75 plus $5.65 tax for Governess. Pretty nice deal.

[Summest]

Got my email yesterday that my trade-in arrived.  It was delayed a day due to bad weather on the way.  I have  to wait 14 days to see if I got approved.

[MikeHunt69]

Mine got delayed for weather as well! Samsung marked my trade in completed / approved only 2 days after it was delivered to them. Fingers crossed yours is quick too.

[Summest]

Yes.  MIne was approved today.  Yahoo.  Thanks.

[BrüZZi]

Same thing...

Delayed due weather.

It took one additional day.

Just received the confirmation email.