Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[SaneiPlushie]

Go to Walgreens

[ChrisAllen]

If you sent it out a business day before the deadline you should be fine. Once Fed-ex picks up the package it updates Samsung your trade in device is on the way. If you waited till last minute? I'll pray for you 🙏

[Cuchulainn]

Contact Samsung and ask for an extension. I ran into a similar issue once and they were able to grant me a 1 week extension before I had to have the trade-in back.

[LauraRG]

Just request an extension on your order page. But as said in other comments as long as it was shipped by the deadline you are FINE.

[usermPpCWQ5kWv]

It appears that FedEx has lost or stolen my return of my s24+. Can someone help me on what my next steps should be in this process? I can't get a live Samsung agent on the phone to help me.

[hsanch2020]

FedEx is responsible for your return. Just try to chat with samsung support

[Binx75075]

Agreed. I would contact FedEx lost prevention department.

[Robin621k]

Have they confirmed lost package in tracking?

What was the last tracking info you can see?

[usermPpCWQ5kWv]

This has been showing since 2/1

[Robin621k]

You need to contact FedEx and Samsung. ASAP