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Pre-order, Trade-in, promotions, discounts - Need help!

(Topic created: 02-13-2024 12:26 PM)
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TalhaAyaz1
Asteroid
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Galaxy S24

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

550 Replies
SaneiPlushie
Cosmic Ray
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Galaxy S24
Go to Walgreens
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ChrisAllen
Comet
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Galaxy S24
If you sent it out a business day before the deadline you should be fine. Once Fed-ex picks up the package it updates Samsung your trade in device is on the way. If you waited till last minute? I'll pray for you šŸ™
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Cuchulainn
Comet
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Galaxy S24
Contact Samsung and ask for an extension. I ran into a similar issue once and they were able to grant me a 1 week extension before I had to have the trade-in back.
LauraRG
Comet
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Galaxy S24
Just request an extension on your order page. But as said in other comments as long as it was shipped by the deadline you are FINE.
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usermPpCWQ5kWv
Asteroid
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Galaxy S24
It appears that FedEx has lost or stolen my return of my s24+. Can someone help me on what my next steps should be in this process? I can't get a live Samsung agent on the phone to help me.
hsanch2020
Cosmic Ray
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Galaxy S24
FedEx is responsible for your return. Just try to chat with samsung support
Binx75075
Cosmic Ray
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Galaxy S24
Agreed. I would contact FedEx lost prevention department.
- Jason -
Robin621k
Honored Contributor
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Galaxy S24
Have they confirmed lost package in tracking?

What was the last tracking info you can see?
usermPpCWQ5kWv
Asteroid
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Galaxy S24
This has been showing since 2/120240213_120108_1000041278_1707843668.jpg1707854911629.jpg
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Robin621k
Honored Contributor
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Galaxy S24
You need to contact FedEx and Samsung. ASAP
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