Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[PitbullDaddy]

When I start the process to trade in it says not eligible for trade in $0. Bring to store to to recycle Select another phone for eligible trade in.

[dwboston]

Your story makes no sense.  Was your trade-in offer $1000 or $0? 

The highest trade-in offers from Samsung were for phones like the S23 Ultra or the top-level iPhones, and those weren't $1000.   Carriers were offering more, but for monthly bill credits spread out over three years.  AT&T offered $1000 for a Pixel 7 Pro, but I didn't trust that they would honor the trade-in value and I didn't want to be locked in to a three year contract. 

You should go to T-Mobile.  You wouldn't be happy with AT&T either.  

[vjc789]

Had asimilar problem. I was offered an $850 trade-in for my two year old S22 Ultra on the new S24 Ultra through my carrier, Verizon. I shipped it as instructed. I met all the pre- conditions as stated in the trade agreement. The phone has always been in an Otterbox case, never dropped, not a nick or scratch on it. The phone was in like new condition. Then I got an email from Verizon saying they received my trade-in phone and that they have adjusted the value from $850 to $227. They claimed the phone didn't meet two of the trade conditions. Which ones they never said. **bleep**! I called Verizon and complained. I explained that I really didn't expect $850, but downgrading the value to only $227 is a fu##ingr rip off! I could have sold the phone on Facebook marketplace for around $500 to $600. I expressed my great disappointment with Verizon and said I'd never trade in another phone again, and when my new phone is paid off, I might consider leaving Verizon. Natural, they tried to sound puzzled and sympathetic. The rep I spoke with said to wait at least two bill cycles to see if the FINAL evaluation will be credited towards my new phone. Why two bill cycles? I don't know. Anyway, these trade-ins are a scam and a rip-off. You will most likely be better off selling your older phone privately.

[PitbullDaddy]

I returned S24 ultra. Debating changing carriers now..

[Legobanker]

Unfortunately, FedEx uses 3rd party contractors for delivery/pickup of items. Next time you see a FedEx truck, look at the name on the driver/passenger door. These folks should be bonded and insured. If they knew what was it the package, then it could have been prone to theft. You would have to see where the weight went down, as the hub scan should have showed "x" weight and the arrival weight would have been different. You could use that in your case that the phone, in fact was stolen. Hope this helps.

[dwboston]

I just got an email from FedEx that "after exhausting all search options they have been unable to locate (my trade-in) shipment."  Samsung notified me that they received my trade-in and I have been credited for the full amount.  No idea how FedEx packages can be delivered without being scanned.  FedEx is a mess these days.

[MobileMcPhoneface]

Is this problem rampant with other 3rd party processors besides the Hylamobile facility in Texas?

I too sent my trade-in and it took nearly 2-weeks to appear as received according to Samsung. I sent it in a nondescript box in hopes of it attracting less attention.

Sure hope that it results in receiving full trade-in credit and if not, I have plenty of photos to prove it.

[Wrongplainwrong]

I did the same thing I traded in an Apple 13Plus and they are saying it wasn't in the box.

[userA2lO8OqGBX]

For everyone suffering from the "empty box' scam please continue to keep your eye on this board.

Samsung is trying to bury the issue by combining it with pre-order and promotion posts.

I am in discussions now with a class action attorney who is digging into the issue but clearly believes there is meat here.

So far, Samsung has ignored and not even responded to the issue directly. But be patient. We will hold them accountable.

[userYb2SUZ8TLk]

This has happened to 3 of my trade in devices. The last was s22 Ultra trading for s24 ultra. They are saying box was empty which is complete bs. They have charged me extra $500. Complete scam I will never buy from Samsung again, the fact that it's happened to me 3 times is proof they are behind something. They are too many options now in days Samsung is dead to me