Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[MikeHunt69]

Mine got delayed for weather as well! Samsung marked my trade in completed / approved only 2 days after it was delivered to them. Fingers crossed yours is quick too.

[Summest]

Yes.  MIne was approved today.  Yahoo.  Thanks.

[BrüZZi]

Same thing...

Delayed due weather.

It took one additional day.

Just received the confirmation email. 

 

[Irrit8d preorderer]

Well, now we know how Samsung "broke sales records"

By cancelling everyone's pre orders over frivolous nonsense, forcing them to reorder. So lots of inflated artificial sales. And lots of ticked off customers. 

[userYeyTuIh16o]

For anyone who has used Samsung's customer service in the past, it isn't what it used to be. I preordered a S24 Ultra (unlocked) on January 23rd and didn't receive it until February 12, almost 2 weeks after release. 

Well this is disappointing itself that my order was confirmed and I was told that I would get my phone on release date, I was more disappointed when I opened the box and saw that the titanium frame had discoloration. I rubbed it with my finger in an attempt to clean it off, and the finish on the titanium continued to rub off.

This is something that should have been caught during quality control, but it wasn't. I reached out to Samsung, and they are unable and unwilling to help me get a replacement device. I asked for a timeline of how long it would take, and they could not provide one.

I asked about other options, and they told me that they could give me a 5% refund. But, they were unwilling to give me a 5% refund on the value of the phone. The refund that they offered was minus my trade in value, so it was actually 3%. 

My phones stay in a rugged case with a screen protector on them, so I am normally able to sell them as "mint" when I get an updated phone. This blemish will not allow me to do so, and the resale value will be affected by it.

I asked multiple times to speak to another representative, and was denied that opportunity. Instead, I was told to call another number to try and talk to someone there.

I have had to use Samsung customer service before when my phone stopped working, and they overnighted me a new phone without hesitation. Where is that level of customer service anymore? I think this might end up being the straw that finally makes me look at Google phones in the future.

[catloverplayer]

Fed X is closed Today so my S23 Ultra trade is going to be late so that means I lose my trade in value for the S24 Ultra. Is there a way I can talk Samsung into canceling my trade in credit? I don't have $1300 for the S24 Ultra. When did Fed X start closing on weekends?Covid I guess.

[VerbumVeritum]

Reach out to Samsung. They should be able to extend the time you have. Make sure to explain the situation and try to get an email confirmation of the extension if possible.

[userZNnTdcqwZP]

Is there an extension button on 'My orders' page for that order? I got that extension button in one of my orders to extend my tradein deadline for another 7 days.

Or, you could contact them, explain the situation and ask for the extension. They would probably extend the deadline for another 7 days (only once).

Here is the link:
https://www.samsung.com/us/support/contact-customer-services/

[LongHiker]

@catloverplayer The FedEx office here is open today. Have you searched FedEx site for offices near you which may be open? 

[dev20a]

There is a big amount of consideration for this type of circumstance if you can verify the time period of acceptable trade in shipment time allowance. If however you have had a lengthy period of time and have been procrastinating and have literally waited until the last possible day and time to be compliant I would be suspicious to extend the opportunity if I were the authority to make the decision. It's unlikely that you are going to encounter an issue with the extended ability to make the action of shipping the trade in and respectfully it is not a personal reflection on you but it is a little imperative to be compliant within a reasonable time period and not expect perfect functionality of every service upon a last minute and last opportunity effort to be met with unfortunate things like this with the understanding that services are variable in their functionality and it is a true responsibility to make sure that you will be able to make the decision to be compliant within a logical reasoning of logistical variables that are accounted for and their efforts are continuing to remain actively functional however it is not necessarily a specific reason for extended periods of consideration for those individuals that wait for the last possible allowance to make actions and then expect to be able to get an allowance for the lack of motivation or for whatever reason non-compliant and see no fault for their actions and they fault logistical anomalies without the ability to understand the fact that they are expected to occur. It's a little bit of a sensitive topic with my own personal take on responsibility and prioritizing such responsibilities to assure compliance as it is assumed and expected to be similarly applied by the manufacturer and it is usually a major effort to get compensated for the lack there of if they can exploit the situation for benefit. However if we look at the moment it's a situation where the roles are reversed it's not able to be applied equally and it is assumed to be against their rights to be done in the way it would be normally done to the manufacturer by the same person. However I am not sure what you are circumstantially surrounded with and I apologize for my rant and I honestly don't mean any disrespect to you personally but feel like it would be beneficial for future reasons to make the effort to get the point on record for the possible reason to avoid the repetitiveness of such decisions and habitually reoccurring events with total support here. It's not a productive support theory and actually counterproductive to the overall process of being a part of equality and continuity of agreement compliance. It is a legal agreement to be able to make the trade in verification and proceed with the total endeavor and the only action remains to be responsible for shipping them the product being a issue with effort to complete upon their own accountability and agreement policy. Actually I think covid closure protocols ended upwards of a year ago. So to suggest that covid is the reason why they are not open is a hard concept to imagine. Unless you live in a place other than America where covid protocols ended in early 2023 if not late 2022 and it wasn't ever considered a reason for shutdowns again as far as my geographic location in America.