I've just got my S24+ today to upgrade my trusty but ageing S10+ having not strayed from Samsung for almost 10 years. Naturally I was hoping it would be an upgrade in all departments but although on the whole it is, there's several annoying and unexpected downgrades that are making me seriously question whether it's actually worth spending quite a bit of money to change.
Firstly, the screen although pin sharp is really washed out. Even in vivid mode the colours are dull and the blacks are significantly more grey than the S10 screen, and even look washed out when put alongside my wife's budget spec A52! I've played around with brightness and colour tone etc but I can't dial it out, and my cousin who's got an S24 Ultra said exactly the same when comparing it against the S22 it's replacing.
Then there's some bizarre features missing from OneUI 6.1, the ones I've noticed so far are specifically in the Always On Display settings. I use AOD to display as a bedside clock, with my S10 and also in OneUI 6.0 / Android 14 on the A52 you can rotate the AOD to landscape orientation and control the brightness, you could even do the latter from the AOD lock screen by tapping twice on the clock to access the brightness slider. In OneUI 6.1 unless I'm missing something it seems all that functionality is missing, the brightness of the AOD is linked to the main screen brightness setting which is far too bright for overnight use, and you can't set it to landscape mode which I'd prefer when on it's horizontal night stand next to the bed. Why this functionality would be omitted I have no idea, but it's really annoying! Please someone enlighten me to some hidden menu somewhere that fixes all these issues?! š
I was just told they are NOT planning on fixing the washed out screen because it's how they designed it to look. I spoke to tech support 1/31/2024 at 3:30 pm mtn time.
I've called Samsung customer service each day to see if they have any official update or information from Samsung. So far each tech support person I've spoke with is not aware of this issue and has not received any official information from Samsung regarding the S24 Ultra vivid screen features not working. So I'm not sure if they really know one way or another if Samsung is going to fix it.
This is horrendous. I called Samsung Support, and they heard about the issue, but have no clue when its going to be fixed. I am anxious because I need to figure out if I will keep my S20, or if I will give it in for the trade-in.
I also see that the camera does not seem to be as good as the S20, and that seems crazy to me.
Just adding another comment so samsung have as many reports of this as possible. How did this get past quality check ffs. Fingers crossed for a fix soon.
When I return the S24U, I'll be keeping the S22U for a third year. Longest I been with a single phone. I have absolutely no problems with the S22U, I just wanted a flat screen again.
