S24 Display Quality & AOD Missing Options

[Locoblade]

Hi All

I've just got my S24+ today to upgrade my trusty but ageing S10+ having not strayed from Samsung for almost 10 years. Naturally I was hoping it would be an upgrade in all departments but although on the whole it is, there's several annoying and unexpected downgrades that are making me seriously question whether it's actually worth spending quite a bit of money to change.

Firstly, the screen although pin sharp is really washed out. Even in vivid mode the colours are dull and the blacks are significantly more grey than the S10 screen, and even look washed out when put alongside my wife's budget spec A52! I've played around with brightness and colour tone etc but I can't dial it out, and my cousin who's got an S24 Ultra said exactly the same when comparing it against the S22 it's replacing.

Then there's some bizarre features missing from OneUI 6.1, the ones I've noticed so far are specifically in the Always On Display settings.  I use AOD to display as a bedside clock,  with my S10 and also in OneUI 6.0 / Android 14 on the A52 you can rotate the AOD to landscape orientation and control the brightness, you could even do the latter from the AOD lock screen by tapping twice on the clock to access the brightness slider. In OneUI 6.1 unless I'm missing something it seems all that functionality is missing, the brightness of the AOD is linked to the main screen brightness setting which is far too bright for overnight use, and you can't set it to landscape mode which I'd prefer when on it's horizontal night stand next to the bed. Why this functionality would be omitted I have no idea, but it's really annoying! Please someone enlighten me to some hidden menu somewhere that fixes all these issues?! 🙂

[AkashSahu]

Hello @Fauxpax , for me the waiting period was 5 days, i had my spare phone on hand so it wasn't so problematic. The waiting period will depend on region to region.

After you've received your replacement, please let us know if you find the grains still there

Cheers

[NTS]

 

 

 

 

 

I am extremely disappointed. You have a global problem on your hands and you have not spoken up yet. Along with thousands of others; my display is very grainy...all dark hue colors (especially black or gray) appear to display a grainy texture which resembles the pattern of denim jeans. This grainy display makes the entire experience disappointing and it is not normal. I've been with Apple for the past 10 years and purchased 6 iPhones. I finally leave Apple in 2024 to get my first android device the s24+ and I am insulted with such a poor display. Apple would have never released a faulty product at launch and not address the consumers concerns. You have let me down as a potential long time consumer, and for that, I don't think I can trust samsung. The fact that you have not addressed these concerns publicly, let's me know that you don't value (us) your customers. I will be returning my device and going back to Apple. I will never buy another Samsung product of any kind...goodbye.

[Samtech]

I totally get how you’re feeling about the grainy screen on your Galaxy S24+. It’s a real bummer when our gadgets don’t work as we expect, right? Especially when it’s something like the display, which is so important. You’re not alone - lots of folks have noticed this, especially in dark mode and when the brightness is turned down.

It might be something with the hardware, or maybe a software or firmware bug that could be fixed with an update.

you might want to contact the place where you bought your phone or the manufacturer’s customer service. They might be able to repair or replace your phone. Hope this helps!

[Sors]

It's a hardware issue and confirmed by reviewing websites like toms guide, gsmarena, androidcentral and many many more. Some also tasted it under the microscope and confirmed its mura issue. It's very disappointing that we paid 1300+$ for a phone that has this problem. Some also said it could negatively affect our eyes on long-term use. So, I think it's time for samsung to do something. Otherwise, it would lose many of its loyal customers like me forever. We always trusted samsung and hope they would understand that this hardware defect is not acceptable at all for us.

[Davecon11]

9 Big changes made with Samsung Galaxy S24 February 2024 update - Sammy Fans

[NTS]

Thank you for your reply and feedback. I can deal with not having the vivid/natural setting because it doesn’t bother me either way. But the grain just drives me bananas. However, I plan on returning my device to my carrier within my return period.

[Samtech]

Samsung is adding a ‘Vividness Slider’ to the Galaxy S24. This will let users adjust their screen colors. It’s coming in the February 2024 update.

https://www.androidpolice.com/samsungs-fix-galaxy-s24s-dull-display-new-slider/

[NTS]

Unfortunately, this won't correct the grain.

[JustSpiderbro]

I returned my device due to the grain. I'm sure they will release updates to fix the camera issues, lack of vividness etc. but I think the grain is a hardware defect. 

[NTS]

Quality over quantity