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S24 Ultra Not Charging

(Topic created: 01-27-2024 07:22 PM)
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RoryBreaker
Cosmic Ray
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Galaxy S24

Just got my device yesterday. While transferring data from my S23 Ultrai via cable I was trying to charge the S24 wirelessly and it would not charge. 

 
I made sure all charging settings were on and I tried multiple other devices which would charge properly. I also changed the cable and got the same result. Not till the phone ran out of battery during the transfer and restarted did the wireless charging work. 
 
Day 2 and having a similar problem but charging via cable. Only upon restarting again did the device start charging. 
 
I expect a LOT more when I spend $1500 on a device. 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, Welcome to the Community. We understand the frustration of the phone not charging.

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

If you are still in the exchange period, you can also reach out to the retailer for exchange options.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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67 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@RoryBreaker Every once in a while a defective device does happen. Since you just received it, I would suggest that you return the device and get a replacement. 

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RoryBreaker
Cosmic Ray
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Galaxy S24
Apparently I'm not the only one with this issue
emma14
Constellation
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Galaxy S24
My boyfriend just got his a couple days ago and same thing. He bought a new Samsung cube and tried the new cord he got with the phone, nothing. If he uses a normal USB port to type C, it charges.
communityuser4r0eidm
Constellation
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Galaxy S24
I know how to fix it just restart your phone and it will work it happened to me I just restarted the s24 ultra and I plugged it in and it started charging
cellieham
Asteroid
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Galaxy S24
Same issue. They suggested I return and re order the phone
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RoryBreaker
Cosmic Ray
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Galaxy S24
With so many people having this problem, that's unacceptable
cellieham
Asteroid
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Galaxy S24
Agree, I wish they would acknowledge it as a known issue. I need to return my s24 by the 11th and replacement isn't going to arrive till 23rd
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RoryBreaker
Cosmic Ray
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Galaxy S24
Before getting ready to return, I will try power cycling a few times and see if that may help the situation
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AlDolan
Constellation
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Galaxy S24
I'm getting ready to travel and I really wanted this for pictures. This sucks
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