Samsung gallery app crashing

[ssimon127]

Samsung gallery app won't open and keeps crashing. I have cleared cache and data. It did nothing. Just started. 

[way_to_go_carl]

ISSUE FIXED......

GO TO FILES, search HEIC and just delete everything with that file type and app should be working..

Thnx to:
@Ziggygotgame

[T_a_k]

I have pictures on my phone that i want to see, but my gallery wont let me open and it keeps closing. I dont know what the problem is i have tried everything

[Mom2012]

Have you looked to see If it or the phone itself needs updated through the play store or settings

[realaud]

You can still view your photos in the Google Photos app til you figure out what is happening with the gallery.

[LongHiker]

@T_a_k Another thing to check is the amount of free storage available on your device. You can check in Device Care. 

[Tinman8]

You have to make sure it's updated.

[Kdrewh]

I recently had this as well. I tried updating and everything I knew. I finally realized it was RIGHT after I had downloaded a photo from an iPhone user. You should be able to open "My Files" and see if any photos end in the extension HEIC or HEIF. As soon as I deleted that photo Gallery returned to Normal.

[CarterHax]

This completely fixed my issue. Thank you 🗣:fire:

[Kdrewh]

Most welcome. We all learn from other's experiences. If you are willing please click the 3 dots beside my reply and select "Accept as Solution"

[CarterHax]

I don't have an option for that, I think it's because only the op can do that.