Unable to clear my Bluetooth cache (option is greyed out)

[penpen21]

My bluetooth has dropped connection to my speaker a few times so I went to clear the other Bluetooth cache and realized I can no longer access this from system apps. Did we lose that capability? 

[AntK]

I'm having the same problem...no access to the clear cache button...grayed out

[SamsungModerator1 · Accepted solution]

Hey, I just tried to do this on my phone and I unfortunately got the greyed out icons as well. I recommend trying the steps in this link for now: 

https://www.samsung.com/us/support/troubleshooting/TSG01209182/

If this doesn't work for you, I suggest submitting an error report for now. I will be doing the same. You can do that by following these steps:

Samsung Members app > Get help > Send feedback > Error reports

[Members_fxsab8x]

I used this headset on my Galaxy 8. I upgraded to S24 and cannot connect it.  Even after "show system apps", there is no Bluetooth app that shows up so I cannot clear cache or anything else.  Very frustrating!

[Members_LjwXyWf]

I submitted an error report. Now what? Still doesn't work!

[userVUvGJ5xJwL]

I'm having the same problem.  The article doesn't work.  Clear cache is not accessible.

[Members_LjwXyWf]

Did anyone ever figure this out? I can no longer connect to a device and the clear cache is greyed out. I submitted a report, it was less than helpful.

[penpen21]

Nope, there has been no fix

[Honky327]

I just noticed the moderator response is word for word, so you know what that means it's AI trying to help us, yet AI Gemini has been messing phones up great. Really gives me hope that these issues are going to get fixed (sarcasm). I hope 2022 Samsung setup comes back, but considering the push for forced chatbots and AI malware, I think we S.O.L. sadly.

[userwhBhGIkjKI]

How do I clear blue tooth Cache if button is grayed out??? Why won't they fix this? From what I can tell it's been going on for years. Help!!

[Trix88]

I'm having issues with Multiple Bluetooth devices...

I have a Fold 5, Android 14. Followed the steps all the way to "Tap on Show system apps"... My phone doesn't have this option... And I've searched for "Bluetooth Cache" and had no relevant results back...

This NEEDS to get fixed! The only Bluetooth devices that work now are galaxy/Samsung ones!