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‎03-05-2024 02:22 PM in
Galaxy S24Solved! Go to Solution.
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‎03-05-2024 02:35 PM in
Galaxy S24- Mark as New
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‎03-05-2024 05:34 PM in
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‎03-10-2024 12:28 PM in
Galaxy S24Hello all, thank you for reaching out. I can certainly understand the concern for your volume and/or power button(s) feeling "mushy" or like they are sinking in. As @VerbumVeritum suggested, checking for dirt and debris is an absolute must. You can also check your case, to make sure it is aligned properly with the buttons (if applicable), and unobstructed in doing so. If the buttons look clean, and the case is not at fault, it would be best to get the phone evaluated at an authorized service center.
For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html