Couldn't Update S25 Ultra software

[OMEN20]

When we received the February update, I tried to update my S25 Ultra, but it wouldn't update and gave this message: "Couldn't update. Try updating using Smart Switch on your computer or contact Customer Service." Everything is updated on the phone. I tried restarting and loading safe mode, but nothing seems to work.

Please help

[OMEN20]

Screenshot

[Tom6068]

Have you tried smart switch? I know that may seem cumbersome and I agree as your own internet connection should be good enough. But in the end, it would not hurt to see if you can get the update through that process.

[OMEN20]

I tried that on my computer, and it didn't see the phone at all. Smart Switch on the computer is looking for another computer, not a phone. The phone was connected to other apps like Dex and Gallery on the computer

[Tom6068]

Have you tried a direct connection like using a C to USB A connection wire to connect to your PC port? Newer PCs even have type C ports for a C to C connection.

[OMEN20]

No, I only tried USB-C to USB-C.
I have a Galaxy Book.
Dex is working fine.
Gallery is working fine.
Also, I have access to the phone media.
But the Smart Switch app won't see the phone.

[Tom6068]

I should have asked or specified if you used a hard wair connection on concert with smart switch. So smart switch did not using a hard connection?

[OMEN20]

No, it didn't. It was like searching nearby devices, and then no computer was detected nearby. It's not even searching for a phone.

[Tom6068]

Do you have Smart switch installed on both pc and phone?

[OMEN20]

Yes, that's correct. Smart Switch is installed on both the PC and the phone.