Wear App (Can't Complete The Set Up)

[Gumnuts]

The current version of the wear app is installed on my S25plus. The issue is that I can't complete the set up between phone and watch as the app  drops the connection to my Galaxy 7 watch at about 74%. I have connected the watch to a S23ultra using the same version wear app with no issues. I have reset the watch, phone, uninstalled and reinstalled the app. Turned Bluetooth on an off multiple times all to no avail. Even Samsung support can't resolve this issue. Does anyone know what the issue is and how to fix?

[Tom6068]

That is odd. OK, that's a little more info. Try this; press and hold on the wearable app icon, then on the popup applet, click on the small circle with a "I" in it. Then in the app's properties go to storage, clear both the cache and data. Then go back to the section "install unknow apps" (it turned off because of auto blocker), toggle it on and try again. In either case of working or not, toggle back off that setting.

[Gumnuts]

Still no luck, reached 80% and then disconnected. Appreciate you trying to help.

[Tom6068]

No problem, it is something I enjoy doing. So anyway, if resetting the phone is the final go, be sure to back up your settings, apps, and everything else before resetting.

Once the phone is reset and you get your accounts (Samsung/Google etc) reestablished, install the wearable app from galaxy store and try connecting it before putting your backups on the phone.

I suggest this only because if it still does not work, then it more than likely is a hardware issue. Samsung will have to address that if the watch is still under warranty.

If it works, then you may want to reinstall everything manually to sort out the issue as you reinstall apps and services back on your phone. Process of elimination. Or, call Samsung support and see what they say, but don't be surprised if they say to reset the device as well.

[Gumnuts]

Just a little more information for you which I should have said earlier. I took the watch and my phone back to the retailer who sold me the watch (Yesterday) as they said over the phone they could help. In short, the watch did connect to his S23 Ultra via the Wear App which was the same version as mine. So it isn't the watch at fault but it appears it is the phone. Re Samsung, I spent over two hours with two agents who in the end couldn't resolve the issue and put me onto Samsung Members. They didn't even mention a Factory Reset. Poor technical support on Samsung. Factory Rest he

[Tom6068]

It would be nice if someone could physically connect your watch to they S25 just to see. If works on that S23, and since that model is only two years old, your phone being the issue may be right.

One thing I did not suggest is running a diagnostic test which can be performed in the Members app (if you haven't already). On the app home screen when opening it, there is a a support button on the bottom right. Open that and the diagnostic part is right near the top. You can skips parts but get to the Bluetooth and see what comes up.

Also, do you have an anti virus program or a VPN that is perhaps set to be too protective?

[Gumnuts]

Hi again. removing the anti virus app didn't work. I am going to leave it to tomorrow now and go to my local tech guy who might be able to help. Once again thank you for your help. Have a great day.

[Tom6068 · Accepted solution]

You are welcome and I hope it gets sorted out! 😊