Active 2 lower half of tough screen not working

[usergYW8g2loKb]

The lower half of my Active 2 touchscreen is not responding. everything else works properly, but no touch on the lower half of the watch making it very difficult or impossible to get full function out of some apps. 

[userdeiqE1JpGf]

I have similar problem, the upper half stoped responding to touch, even rebooting did not help

[SamsungJoJo · Accepted solution]

Have you confirmed if the watch is currently up to date with the latest software?

Have you attempted to fully back up the watch and perform a reset?

https://www.samsung.com/us/support/answer/ANS00084702/

If you still experiencing the same touch issues after a reset, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html