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Can't update Galaxy watch 5

(Topic created: 02-12-2023 05:20 PM)
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userq0bbcH7yXq
Constellation
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Galaxy Watch
I just bought a Galaxy watch 5 about a month ago and today I was trying to update to the latest software using the Samsung wearables app, and it just tells me "your current software version isn't supported. Visit a service center" anyone have any idea how to fix this? I tried searching Google, but everything I've found is for phones.. nothing for the Galaxy watch 5. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with you watch not being able to update due to the error of "your current software version isn't supported. Visit a service center" and I would be happy to look into this further for you. I would recommend a software reflash on your Galaxy watch 5.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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4 Replies
useri96bUjqrPm
Constellation
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Galaxy Watch
So did you reach what version the watch is supposed to be.. do some research and than contact Samsung directly so that way you will get answers right away
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JacksonRyder123
Astronaut
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Galaxy Watch
You need to contact Samsung customer support for this.
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userq0bbcH7yXq
Constellation
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Galaxy Watch
Ok thank you. I'll get in touch with them then
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with you watch not being able to update due to the error of "your current software version isn't supported. Visit a service center" and I would be happy to look into this further for you. I would recommend a software reflash on your Galaxy watch 5.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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