Galaxy Watch 4 feature not working "Raise wrist to wake"

[vimalgalaxy13789]

HI All,

I bought new galaxy watch 4 but getting issue with the watch.  "Raise wrist to wake" feature is not working. 

Bedtime mode, the Power saving mode, and the Theater mode are already disabled. but still watch is not detecting any movement. for time checek i need to touch screen or press button. could anyone help please .

Details :  One UI 5

wear os Version : 4

Security Path level :  1 March 2024

[J_Noguera05]

Mine is working fine. I recommend you to do a power off and reset

[vimalgalaxy13789]

Yes tried to reset multiple times. But not fixed. I am using non samsung phone.stock android

[vimalgalaxy13789]

Power off and reset means==> setting option and then click on reset . Am I correct?. Or some other way around to reset?

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with the raise to wake feature not working on your Galaxy watch 4. Your watch is smart enough to know when to turn itself on and off. You can also manually change these wake-up settings to fit your preferences. However, if certain silent modes are turned on, such as Good night mode, the watch screen may not wake up when the wrist you're wearing the watch on is raised. Please follow the guidelines in this link to learn how to use wake-up gestures and adjust the feature's settings: https://www.samsung.com/us/support/troubleshooting/TSG01003202/

If you have tried the settings provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

[BlueSkies]

Usually a restart does the trick. If not, try to toggle the bedtime mode on and off

[userZDh5fkIlP4]

How do I stop the volume buttons from taking burst shots while using the camera, please