Galaxy fit 3 disconnecting and not reconnecting

[Embee187]

As title says, I had a fit 2 that would disconnect from my phone. Sometimes, if I restarted the phone it would reconnect but eventually disconnect afterwards. I upgraded to a fit 3 today thinking perhaps the device was old and a new model would solve the issue.

Sadly, that's not the case as the fit 3 also disconnects and does not reconnect. If I restart the phone it will reconnect but eventually disconnect again and not reconnect.

I searched the internet and everyone seems to think it's an issue with battery conservation. I have disabled any battery restrictions and given access to all permissions to Galaxy wear, the fit 3 plugin and even Samsung health and all of the apps and band are up to date but this issue persists.

I like the watch and would like to keep it but I can't keep it if it doesn't work properly.

My phone is Moto g24 power, and it is also up to date.

Please help! TIA

[Samsung_Moderator · Accepted solution]

Hello Embee187, Welcome to the Community. We understand the frustration of the Fit 3 repeatedly disconnecting.

First, try clearing the cache for the Galaxy wearables app and the Galaxy watch Plug-In. https://www.samsung.com/us/support/answer/ANS10001372/

Next, try to reset the network settings on your phone. 

If the watch is still disconnecting, try unistalling the Wearables app(s) from the phone and resetting the watch. https://www.samsung.com/us/support/answer/ANS00084702/

If you have tried all the troubleshooting steps and are still experiencing the disconnecting, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html