Galaxy watch 4 Heart rate not reading properly

[James381]

Hi, while I'm cycling,  heart rate reads 103 . My Garmin cycling computer  with heart chest strap reads 169. Why doesn't  watch read heart rate correctly.  I don't have the watch  in work out mode. Just have it on  Continue reading.

[Dan2023]

I would assume that to obtain an accurate heart rate reading during exercise you must select an exercise, otherwise, it may average your heart rate over time.

[James381]

Uhhhh, thx

[userP3MkndTQ72 · Accepted solution]

Unfortunately, this is the answer I received from Samsung as well. It only reads the heart rate at rest.
I was disappointed.

[ChaosSaber]

How you know the Watch is off, maybe the other one is off

[Dan2023]

Yes, 169 sounds high, but there are many unknowns; like age, fitness level, and exercise intensity.

[ChaosSaber]

Best thing he could do is talk to his doctor and have a stress test done with their equipment and wear the watch and compare the 2

[User_name]

Submit an error report after replicating the issue if you think it's a software bug
Samsung Members app > Get help > Send feedback > Error reports