I keep getting the message that my watch needs to cool down and I have tried all the troubleshooting methods and none seems to work. How can I resolve this?
Hello, I understand how upsetting it is for the watch to continue to display the overheating message. Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/ Also check to see if the software is up to date. If the watch is still displaying the message, then it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
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Hello, I understand how upsetting it is for the watch to continue to display the overheating message. Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/ Also check to see if the software is up to date. If the watch is still displaying the message, then it would be recommended to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
