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International Galaxy watch 4 gets error: "your current software version isn't supported. Visit a service centre" after updating

(Topic created: 09-27-2023 04:22 AM)
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PJC68
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Galaxy Watch

Hi there 

I did a software upgrade on my Galaxy Watch 4 recently and now it is asking me to setup a new cellular connection, when I go to do this it is telling me that "your current software version isn't supported. Visit a service centre

Just curious if anyone else has come across this one and how they fixed it

 

Thanks in advance

Paul

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Galaxy Watch
When you updated the software, it gives you a very nondescript warning and option to either delete the mobile configuration on your watch before updating or keep it while updating, it's very confusing with the phrasing Samsung uses and many people end up deleting their eSim information off of their watch when performing an update. Are you certain you did not accidentally delete your watches mobile network eSim when you updated? Because the only way it would ask you to set up a new cellular connection would be if you deleted your previous cellular connection, I literally just updated my watch 5 Pro LTE to The stable 5 from beta 2 days ago and I had two very carefully read Samsung's wording as I knew already the nightmare it would cause if I deleted my network information from my watch when I updated. I'm afraid it sounds like you did delete yours. I don't know who your carrier is but my first move if I were you would be to contact your carrier and ask them to re-register your watches EID and plan information to it and this should restore its LTE functionality.
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Galaxy Watch
If you don't delete your cellular information from your watch while updating, it completely skips the part where it asks you to please set up a mobile plan on it so the fact that you're getting asked by your watch to set up cellular would mean to me that you accidentally deleted the cellular information off of it
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Samsung_Moderator
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Galaxy Watch

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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