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Original topic:

No text message sound or vibration alerts on Galaxy Watch 6 Classic

(Topic created: 08-28-2023 12:32 PM)
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frompalmer
Astronaut
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Galaxy Watch
Not getting a vibration or sound on my new Galaxy Watch 6 Classic when I get a text message. I get the little dot indicator but nothing else. I have checked the notification and sound settings and they seem fine. All other notifications working properly. Any suggestions?
6 Replies
KennewickMan
Black Hole
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Galaxy Watch
Is the "Do Not Disturb" feature activated, by chance?
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frompalmer
Astronaut
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Galaxy Watch
Nope, but thanks for the suggestion.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not getting sound or vibrations notifications for you test messages and would be happy to look into this further for you. In order to provide you with the best troubleshooting available, can you please provide me with the following information:

 

1. Are you using Samsung or Google messages?

 

2. Do you have show alerts on watch when the phone is in use?

 

3. Are you using any modes or routines on your device?

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Solution
frompalmer
Astronaut
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Galaxy Watch
Reset watch and rebooted phone. All seems fine now. Probably something I did wrong while playing. Thanks to all who tried to help.
UnsaltedNuts
Constellation
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Galaxy Watch

Having this same issue on the Watch 6. Guess I'll try and do a reset now.

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swillie12
Astronaut
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Galaxy Watch

I am having the same issue. Any suggestions?

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