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Original topic:

Not able to use ECG and BP when paired with Non-Samsung Device

(Topic created: 02-26-2024 08:12 AM)
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Meshivaay
Constellation
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Galaxy Watch

Iam using galaxy watch watch 4 classic. Recently samsung released new update for ECG and BP health monitor but unfortunately we are not using samsung phone that's why please give an update for non samsung Android users and please enable samsung health monitor app on play store.

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Ric221
Nebula
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Galaxy Watch

If you are not using a Samsung product you won't be able to use the Samsung Health Monitor app. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello! Thank you so much for your interest in the ECG feature! The electrocardiogram application is now available for Samsung Galaxy Watch Active 2 and above.

 

Here's a great place to start to find out more about this great feature and the devices that are compatible with the ECG function: 

https://www.samsung.com/us/support/answer/ANS00087703/

 

If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6), Monday-Friday 9am-6pm EST, or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username.

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