Not getting notification sounds for texts and emails

[olddave]

My s9 was doing great until it stopped giving notification sounds for texts and emails. Samsung tech support could not figure it out. I unpaired my watch and the sounds are fine. How can I pair my watch again and keep sounds on my phone?

[SamsungJoJo]

Hello,

Just for clarifications, you are not receiving notification sounds on your Galaxy S9 phone while it's paired to your watch, correct?

What type of watch are you pairing to your phone?

[olddave]

SM-R800

[SamsungJoJo · Accepted solution]

Thanks for confirming this.

Have you confirmed you have your notification sounds enabled on the watch?

Also, Give these steps a try: go to the wearables app > tap on notifications > tap on see all notifications > there is an option called mute connected phone.

[olddave]

I did have them on the watch but turned them off to see if it would help. I'll turn them back on and follow your instructions

[olddave]

it works. thanks loads

[SamsungJoJo]

Awesome! I'm glad I was able to assist with getting your concerns resolved. Feel free to reach back out if you need any further assistance. 🙂