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Original topic:

Not getting notification sounds for texts and emails

(Topic created: 01-20-2021 01:52 PM)
olddave
Astronaut
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Galaxy Watch

My s9 was doing great until it stopped giving notification sounds for texts and emails. Samsung tech support could not figure it out. I unpaired my watch and the sounds are fine. How can I pair my watch again and keep sounds on my phone?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello,

 

Just for clarifications, you are not receiving notification sounds on your Galaxy S9 phone while it's paired to your watch, correct?

 

What type of watch are you pairing to your phone?

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olddave
Astronaut
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Galaxy Watch
SM-R800
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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thanks for confirming this.

 

Have you confirmed you have your notification sounds enabled on the watch?

 

Also, Give these steps a try: go to the wearables app > tap on notifications > tap on see all notifications > there is an option called mute connected phone.

 

 

olddave
Astronaut
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Galaxy Watch
I did have them on the watch but turned them off to see if it would help. I'll turn them back on and follow your instructions
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olddave
Astronaut
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Galaxy Watch
it works. thanks loads
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Awesome! I'm glad I was able to assist with getting your concerns resolved. Feel free to reach back out if you need any further assistance. 🙂

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