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Samsung watch active 2 face fell off...

(Topic created: 06-22-2024 06:19 PM)
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maddog7
Constellation
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Galaxy Watch
Howdy all, 

So my watch's face, active 2, just fell off. Always take it off to shower, etc, in a cool room. Kid asked me a question, I answered and they left the room. Phone buzzes, I hear something hit the ground, and I look at the floor at a disk on the floor. As you likely know, it was the face of my watch! 

Can I reattach or is this a support ticket issue? I doubt I can take it back to costco for a return, as I bought it years ago, but I have enjoyed this watch a great deal.

Thanks!

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

You can try to re attach it but I would suggest contacting a certified repair center to re attach it since they would be able to make sure its water tight 

https://www.samsung.com/us/support/service/locations/



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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

You can try to re attach it but I would suggest contacting a certified repair center to re attach it since they would be able to make sure its water tight 

https://www.samsung.com/us/support/service/locations/



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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maddog7
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Galaxy Watch
Hi GaryB82, so the connection between the watch face and the main body of the watch came apart when the face came off. Idk if I can fix that.
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch

That's why I recommend taking it to a service center for repair 



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AaronHick04
Constellation
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Galaxy Watch
My Galaxy Watch 5 did the same thing. I used e6000 and laid a thin bead, it hasn't been a problem since. Happened around 8 months ago. I have been extra careful to avoid water, I still wash my hands and get water on my watch, but I wouldn't dare swim
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