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Original topic:

Unable to Smart Switch backups from the Galaxy watch 5 to the watch 6 as it's saying it can't be backed up

(Topic created: 08-08-2023 07:17 PM)
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userg16uCJv2xa
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Galaxy Watch

I'm failing at this, my watches say icant back them up. What am I doing wrong? 

Thank you

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Samsung_Moderator
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to back up your watch 5 and restore to your watch 6, and I would be happy to look into this further for you. Just to clarify before we go deeper into troubleshooting, your watch 5 says can't back up watch data is that correct?

 

Are you using the same Samsung account on both watch?

 

What error message are you getting when trying to back up via your phone and the wearables app? Give this link a try for steps to properly back up a Samsung Smart Watch: https://www.samsung.com/ph/support/mobile-devices/back-up-and-restore-data-on-samsung-galaxy-watch/

 

What type of device are you using with your watches?

 

Are you getting any errors with SmartSwitch? Give this link a try for Samsung SmartSwitch transfer symptoms: https://www.samsung.com/us/support/troubleshooting/TSG01001215/

 

If you have tried the troubleshooting steps provided, can you please send us a private message with the information requested: https://bit.ly/3fbRevo

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25 Replies
userg16uCJv2xa
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Galaxy Watch
I wish I could screen shot, it says no back up for this watch.
userg16uCJv2xa
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Galaxy Watch
It's really frustrating, I am pretty tech savvy but this one got me.
userg16uCJv2xa
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Galaxy Watch
Here's what it says on both the old 5 on the left and the 6 on the right20230808_221942_1000004370_1691551188.jpg20230808_221751_1000004369_1691551074.jpg
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userg16uCJv2xa
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Whoops vice versa
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ChaosSaber
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Galaxy Watch
Next time, please block out your email address
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ChaosSaber
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Their screen shot shows their email address, not safe to post it on public forums due to people spamming people
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userg16uCJv2xa
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I'll have to figure out why the phone is not letting me. Thank you for your help, I appreciate it
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch

Hi there @userg16uCJv2xa! Your watch backs up automatically every 24 hours when: 

  • It's been at least 24 hours since the last backup

  • Your phone is connected to a Wi-Fi network.

  • Your phone has over 30% battery

  • Your watch has over 15% battery

  • Both screens are off

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userg16uCJv2xa
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Any ideas Verum on my phone not letting me transfer from 5 to 6.
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