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Unable to charge Galaxy watch 5 pro on S23 Ultra using Wireless PowerShare

(Topic created: 04-14-2023 09:56 AM)
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IRStaten
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Galaxy Watch

S23 ultra won't charge pro 5 ??

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your S23 Ultra not charging your Galaxy watch 5 pro and would be happy to look into this further for you. Adjust the position of the devices to ensure their connection is good because the location of the wireless charging coil varies by device. Foldable devices will need to be closed. Using Wireless PowerShare may affect call reception or data services, depending on your network environment. Give this link a try for the steps to make sure your device properly use wireless PowerShare: https://www.samsung.com/us/support/answer/ANS00047798/

 

If you have tried the troubleshooting steps and are still experiencing this symptom, I would recommend taking your device to one of our local walk-in service centers so they can get a hands on look at your device: https://www.samsung.com/us/support/service/

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3 Replies
Robin621k
Black Hole
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Galaxy Watch
Did you turn on wireless?
Power share?
It works on my Watch 5Screenshot_20230414_132136_Gallery_1000008624_1681492896.jpg
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IRStaten
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Galaxy Watch
Yeah its on but fails to see watch, ill try to mess with it later tonight
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your S23 Ultra not charging your Galaxy watch 5 pro and would be happy to look into this further for you. Adjust the position of the devices to ensure their connection is good because the location of the wireless charging coil varies by device. Foldable devices will need to be closed. Using Wireless PowerShare may affect call reception or data services, depending on your network environment. Give this link a try for the steps to make sure your device properly use wireless PowerShare: https://www.samsung.com/us/support/answer/ANS00047798/

 

If you have tried the troubleshooting steps and are still experiencing this symptom, I would recommend taking your device to one of our local walk-in service centers so they can get a hands on look at your device: https://www.samsung.com/us/support/service/

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