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Watch 4 Classic low speaker volume after UI5 update when paired with iPhone

(Topic created: 09-06-2023 07:40 PM)
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infobits
Asteroid
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Galaxy Watch

after updating Watch 4 Classic to latest UI5 the speaker speaker volume is very very low now barely can hear any notification or ring tone sounds with volume set to maximum. Anyone else experience this? 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the low volume on your Galaxy watch 4 classic after up the update to One UI 5.0 and would be happy to look into this further for you. Please know that the Galaxy watch 4 series isn't compatible with iOS devices. Give this link a try for more information about compatibility: https://www.samsung.com/us/support/answer/ANS00089822/

 

Since it’s strapped to your wrist all the time, it's a good idea to adjust the sounds and vibration settings on your smartwatch to match your daily activities. Alerts and system notifications can be customized to your needs, so you can rely on your watch throughout the day even if your phone isn’t in reach. Give this link a try for steps to manage the sounds and vibration on your Samsung Smartwatch: https://www.samsung.com/us/support/answer/ANS00086082/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms I would recommend submitting an error report, as this will allow our Engineers to get a hands-on look at your symptoms. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Have you attempted to reset the watch through the Galaxy Wearables app yet?
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infobits
Asteroid
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Galaxy Watch
i have not tried testing the watch 4. the sound volume has all of a sudden became louder again. i will keep an eye on this to see if it bugs out again.
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infobits
Asteroid
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Galaxy Watch
I'm still iPhone. very low speaker volume on my watch 4! so it is not fixed. any one else?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the low volume on your Galaxy watch 4 classic after up the update to One UI 5.0 and would be happy to look into this further for you. Please know that the Galaxy watch 4 series isn't compatible with iOS devices. Give this link a try for more information about compatibility: https://www.samsung.com/us/support/answer/ANS00089822/

 

Since it’s strapped to your wrist all the time, it's a good idea to adjust the sounds and vibration settings on your smartwatch to match your daily activities. Alerts and system notifications can be customized to your needs, so you can rely on your watch throughout the day even if your phone isn’t in reach. Give this link a try for steps to manage the sounds and vibration on your Samsung Smartwatch: https://www.samsung.com/us/support/answer/ANS00086082/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms I would recommend submitting an error report, as this will allow our Engineers to get a hands-on look at your symptoms. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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