Watch 7 Ultra: Heart rate sensor with tattoos

[throwingcircles]

Hi all.

While I am enjoying my Watch 7 Ultra, I am disappointed that the watch does not work with the Heart Rate sensor and tattoos. Considering this watch is designed for the "fitness enthusiast," I would assume that a fair percentage of us are tattooed.

Google released an update in June that got the Pixel Watch and Pixel Watch 2 to work on my sleeve tattooed arm, my Heart Rate worked just fine.

Is this something that Samsung can do, or has any plans to do?

To be clear, this has nothing to do with notifications and the wrist detection items. I get notifications, and have disabled wrist detection. This is squarely aimed at the fact that the HR sensor on a brand new watch does not work where other watches from other companies do.

[Johnny87auxs]

So I have two sleeves on each arm, the watch doesn't even read my heart rate , nor track my sleep. Whats the point of having it? Please update this issue Samsung as this is a huge disappointment !!!!

[Kai_조화]

The ink from the tattoos can confuse the sensor on the watch to think it's not being worn i guess

[landale]

The issue is that your tattoo makes it hard for the sensor to determine the watch is on your wrist, other watches have similar issues such as the Apple Watch.  Turn off wrist detection under Settings -> Security and Privacy.  That should help if not completely resolve the issue.

[Members_NsSZeCF]

Do black people have this problem?

[Ziahh]

What does that have to do with anything??

[0821]

I can confirm Black people don't have that problem the galaxy watch ultra reads my heart rate and tracks my sleep.

[Johnny87auxs]

This does not fix the issue... Watch is useless now......

[Members_6GyHptN]

There no such option on Security and Privacy. Where I can find this?

[HQuinn]

I found it. Going to your watch, settings, security and privacy. Uncheck the wrist detection.

[HQuinn]

Fixed my issue.