Watch 7 Ultra doesn't ring or vibrate when I get a phone call

[catloverplayer]

It will show the number calling but there is no sound or vibration. My Watch 5 beeps. 

[bellam035]

Hi! Here are a couple of things to check:

1. Make sure DND is off.

2. Head over to the Wearable app and go to watch settings. Go to "Sounds and Vibrations" and make sure that the ringtone is not on "Silent." Also make sure that "Call vibration" is not silent too.

3. Make sure the option "Vibrate with Sound" is on.

I hope this helps.

[MrXGeekX]

If your Galaxy Watch 7 Ultra isn't ringing or vibrating for calls, ensure call notifications and alert sounds are enabled in the settings and that Do Not Disturb mode is off. Restart the watch, check for firmware updates through the Galaxy Wearable app, and confirm Bluetooth connectivity with your phone. If these steps don’t work, try resetting the watch to factory settings after backing up your data.

[Mexicann]

That happened to mine and to fix it I restarted the watch then I disconnected it then reconnected it to my phone than it worked again

[Members_rPCi2Uu]

I followed these steps along with being connected via Bluetooth and I still can't receive phone or text notifications. I have a samsung S21 ultra. Is this a firmware issue or something with user settings?

UPDATE

Once I disconnected the Bluetooth connection for the two devices, the watch was able to receive notifications. That still seems disappointing though.

[SamsungRyder · Accepted solution]

Hello, thanks for reaching out. I can understand how inconvenient it is to possibly miss a call or text due to lack of notifications! Give the steps here a try, ignoring the ones regarding cellular connection and the like (skip to step 3 and go from there): https://www.samsung.com/us/support/troubleshooting/TSG01003245/ 

You may also want to look over this guide on managing your notifications: https://www.samsung.com/us/support/answer/ANS00061433/ 

If the troubleshooting is not helpful, the watch will need to be evaluated by a certified technician. For service in the U.S., you can take the watch to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the watch in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html