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Original topic:

Watch Active 2 no longer charges

(Topic created: 08-04-2021 10:23 AM)
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usersy19kF4e49
Asteroid
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Galaxy Watch

 I tried a new charger device, I tried a different power supply. I powered it off and back on. I did a factory reset....  Now it is down to about 5%, so it is off.  Won't charge....

Please help.

6 Replies
MarkWatney1701
Constellation
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Galaxy Watch
Did you try a different charger or a wireless charger?
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usersy19kF4e49
Asteroid
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Galaxy Watch

The watch is only wireless charging.  I tried the original charger and purchased a second.  Neither charges the watch.

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MarkWatney1701
Constellation
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Galaxy Watch
Weird. The oem charger is a form of wireless charger as far as im aware, the only thing i can think of now is maybe the power brick plugged into the watch charger.
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usersy19kF4e49
Asteroid
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Galaxy Watch

As I stated originally, I tried several known good power supplies (bricks).

Kind of hoping for a Samsung response....

 

 

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sevenjen7
Asteroid
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Galaxy Watch
Happened to me. And i contact CS and told it was under warranty as long as there is no physical damage. They came back at me and told me, it's not covered by warranty anymore because of liquid damage. A waterproof watch that never get wash or soak into water get a liquid damage. And they want $219 for it.
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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out.  I can certainly understand your frustration. As you have performed all of the troubleshooting steps available, it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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