JUMP TO SOLUTION Solved

Original topic:

Watch won't turn on after charging

(Topic created: 07-05-2021 08:59 AM)
4865 Views
Manda91
Asteroid
Options
Galaxy Watch
My Galaxy Active 2 was acting up today, responding as if i was pushing buttons when i wasnt and not letting me turn it off. It died this afternoon when i was swimming laps but after an hour on the charger it still won't turn on and now has water seeping out when i push the buttons. Is there any saving this thing? It's only a year old and i got it because fitbit gave me issues.
6 Replies
user1xzlOYU8dw
Constellation
Options
Galaxy Watch
I have a similar issue, the watch will still turn on but the touch screen is unable to be used. I'm so disappointed this is my 2nd gear watch to die right after the warranty expired
0 Likes
Reply
Manda91
Asteroid
Options
Galaxy Watch
Mine won't turn on at all and after looking for that particular issue, it's a somewhat common issue when taking galaxy watches in pools. And the warranty doesn't cover water damage 😒 i switched to this watch not even a year ago and I should have just stayed with fitbit
user1xzlOYU8dw
Constellation
Options
Galaxy Watch
Terrible advertising about "swimming features" I'm seriously thinking about jumping ship to Apple 🙃
0 Likes
Reply
Manda91
Asteroid
Options
Galaxy Watch
I had fitbit before and loved it. My husband convinced me to do the galaxy for the smart watch aspect but fitbit has smart watches too so I'm switching back. I know they can handle my activities without getting water damage
0 Likes
Reply
user1xzlOYU8dw
Constellation
Options
Galaxy Watch
I've had a gear s2 classic for almost 5 years and loved it the entire time, I've just had bad lucky with the 2 gear fitness watches
0 Likes
Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

@Manda91 I know how frustrating this is. Here are some steps to get the watch working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01003233/ 

If troubleshooting is not helpful, service is recommended. For information or to set up a service ticket, you would need to reach out to customer support by calling 1-800-726-7864 or visiting this link: https://www.samsung.com/us/support/service/

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.