Watch won't turn on after charging

[Manda91]

My Galaxy Active 2 was acting up today, responding as if i was pushing buttons when i wasnt and not letting me turn it off. It died this afternoon when i was swimming laps but after an hour on the charger it still won't turn on and now has water seeping out when i push the buttons. Is there any saving this thing? It's only a year old and i got it because fitbit gave me issues.

[user1xzlOYU8dw]

I have a similar issue, the watch will still turn on but the touch screen is unable to be used. I'm so disappointed this is my 2nd gear watch to die right after the warranty expired

[Manda91]

Mine won't turn on at all and after looking for that particular issue, it's a somewhat common issue when taking galaxy watches in pools. And the warranty doesn't cover water damage 😒 i switched to this watch not even a year ago and I should have just stayed with fitbit

[user1xzlOYU8dw]

Terrible advertising about "swimming features" I'm seriously thinking about jumping ship to Apple 🙃

[Manda91]

I had fitbit before and loved it. My husband convinced me to do the galaxy for the smart watch aspect but fitbit has smart watches too so I'm switching back. I know they can handle my activities without getting water damage

[user1xzlOYU8dw]

I've had a gear s2 classic for almost 5 years and loved it the entire time, I've just had bad lucky with the 2 gear fitness watches

[SamsungRei · Accepted solution]

@Manda91 I know how frustrating this is. Here are some steps to get the watch working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01003233/ 

If troubleshooting is not helpful, service is recommended. For information or to set up a service ticket, you would need to reach out to customer support by calling 1-800-726-7864 or visiting this link: https://www.samsung.com/us/support/service/