Original topic:

Water lock stuck on

(Topic created: 05-02-2020 07:35 PM)
5515 Views
userpgWYZOuuDa
Astronaut
Options
Galaxy Watch

My active 2 watch is stuck on water lock mode. I have held down power button on watch but it only comes up to Samsung Pay, but the icon for the water lock stays on screen and I can not do any features on the watch. It keeps time, but that's it. I cant get it out of water lock mode. Anyone else have this happen or any ideas of how to fix this issue?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If you are unable to turn off water mode by using the home/power button on your device, I would recommend resetting your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you continue to experience these symptoms after resetting the watch, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If you are unable to turn off water mode by using the home/power button on your device, I would recommend resetting your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you continue to experience these symptoms after resetting the watch, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.