Water lock stuck on

[userpgWYZOuuDa]

My active 2 watch is stuck on water lock mode. I have held down power button on watch but it only comes up to Samsung Pay, but the icon for the water lock stays on screen and I can not do any features on the watch. It keeps time, but that's it. I cant get it out of water lock mode. Anyone else have this happen or any ideas of how to fix this issue?

[SamsungAdam · Accepted solution]

If you are unable to turn off water mode by using the home/power button on your device, I would recommend resetting your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

If you continue to experience these symptoms after resetting the watch, I would recommend a service repair.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.