Original topic:

Why won't my watch faces load up?

(Topic created: 05-24-2023 08:11 AM)
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Dubs4A
Constellation
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Galaxy Watch

Why won't my watch faces load up. It keeps loading but won't actually load. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your watch face not loading and would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try to make sure these symptoms aren't causing our watch face not to load: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, can you please send us a private message with the following information: https://bit.ly/3fbRevo

 

Are you using a third party watch face or a watch face pre-installed in the Galaxy wearables app when you experience these symptoms?

 

Did you download the watch face from the watch or through the wearables app?

 

Does this happen with all watch faces or a specific watch face?

 

How long have you been experiencing these symptoms?

 

Can you please provide us with any additional troubleshooting steps you have tried?

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