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Original topic:

Vertical dark shadow model UN55NU7100

(Topic created: 07-05-2022 08:46 PM)
userD4AluJ4uv6
Astronaut
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HD and UHD TVs

Purchased this model 2-3 years ago. Large vertical dark shadow running from top to bottom on screen. Self picture test did not resolve.

Service ticket # 1323 9802

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Bs2209
Sun
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HD and UHD TVs

Probably screen burn-in. Try calling Samsung care and they can log into the TV remotely to troubleshoot. If they can't find a problem then it's definitely screen burn-in. Btw if the shadow or whatever is there when the TV is powered off then it's absolutely 100% screen burn-in at which point 2-3 years old then replace it or live with it. Sorry 🤷 😭

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2 Replies
Solution
Bs2209
Sun
Options
HD and UHD TVs

Probably screen burn-in. Try calling Samsung care and they can log into the TV remotely to troubleshoot. If they can't find a problem then it's definitely screen burn-in. Btw if the shadow or whatever is there when the TV is powered off then it's absolutely 100% screen burn-in at which point 2-3 years old then replace it or live with it. Sorry 🤷 😭

Diaboyos
Neutron Star
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HD and UHD TVs
If the TV is under warranty file a warranty claim. If it's not under warranty the cost to repair or replace it will be up to you.
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