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user1XgP8SQ2HN
Asteroid

Will not connect to internet!

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Samsung model UN55KU6600F

The WiFi has worked fine (with minor problems occasionally) until about a week ago now it will not connect.  It shows the 2 network names I currently use on my home network and have tried both at least 15 times.  The passwords ae entered correctly (event tried the WPS option 5 times) still it will not connect.  Any suggestions?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Will not connect to internet!

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Have you tried checking for any available updates? If none are shown, you can find the latest version here: Link

 

You will need an empty USB Flash Drive.


Download the file from the link above


Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive.


Then plug the USB Flash Drive into the television and navigate to the software update section. 
 

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63 REPLIES 63
Samsung Moderator
Samsung Moderator

Re: Will not connect to internet!

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Have you tried unplugging the television, modem and router for 5 minutes? What is the current software version on the television?

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user1XgP8SQ2HN
Asteroid

Re: Will not connect to internet!

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The modem and router yes.  rebooted 4 differant times.  NOt having any issues with any of the other things on my home wifi.  I have no idea what he software vesion is or how to find that information.

 

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Samsung Moderator
Samsung Moderator

Re: Will not connect to internet!

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Please go to Settings>Support>Contact Samsung for this information.

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user1XgP8SQ2HN
Asteroid

Re: Will not connect to internet!

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Thanks but I have absoululty no idea on what web site that "Settings>Support>Contact Samsung" is located.  A link would be helpful.  Or is there a telphone number I can contact?

Thanks

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Samsung Moderator
Samsung Moderator

Re: Will not connect to internet!

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For phone support please call 1-800-SAMSUNG.

 

My apologies for the confusion. Please go to Settings on the television, there will be a gear icon associated with it.

 

Then scroll until you see Support and click on Support.

 

Then Scroll until you see Contact Samsung and click on Contact Samsung.

 

Then scroll down until you see the Model Code and Current Software Version.

 

Please provide both of these. 

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user1XgP8SQ2HN
Asteroid

Re: Will not connect to internet!

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Thanks for your response, I will look up the model code and current software version as you directed and get back to with the information.

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Samsung Moderator
Samsung Moderator

Re: Will not connect to internet!

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You are quite welcome, please keep us posted. 

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user1XgP8SQ2HN
Asteroid

Re: Will not connect to internet!

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Herer is the information you requested (I included everything that showed up)

 

The model code is UN55KU6600

 

The Software version is T-JZL6AKUC-1233.0, BT-S

Sub-micom Version: T-JZMAKUS-1007

e-Manual Version: JZATSCK-1.2.3

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Will not connect to internet!

JUMP TO SOLUTION

Have you tried checking for any available updates? If none are shown, you can find the latest version here: Link

 

You will need an empty USB Flash Drive.


Download the file from the link above


Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive.


Then plug the USB Flash Drive into the television and navigate to the software update section. 
 

Reply
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