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Original topic:

All speakers started power cycling on friday the 7th

(Topic created: 07-09-2023 09:56 AM)
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loveall27
Asteroid
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Home Theater

My two m360 R7 and four Shape M7 speakers have all started  restarting since Friday the 7th. Unfortunately, I have been unable to reset them. Total 6 speaker dead???? 

I think the issue may be related to the firmware. It's possible that Samsung has implemented a kill switch. Several of my speakers have been powered off  for over a month. I noticed this problem with one speaker and checked the rest. All six speakers are experiencing the same issue where they keep on restarting.

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userd4KzPZ5DZ9
Constellation
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Home Theater

Final Edit/Alternative Answer (If you want some apps to work):


Turns out it's boot looping because the iheart radio and deezer api is no longer working correctly with our speakers.


If you want to have your speakers connect to Spotify/Radio/Pandora ect.

You need to block these addresses:

  1. connect.deezer.com
  2. api.iheart.com
  3. api2.iheart.com 

I blocked these from the router and now I'm able to use Spotify connect with my speakers.

 

Alternatively,  You can entirely block the speakers from connecting to the internet as suggested in the above answer. However, You will not be able to connect to online apps like spotify.




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Hey there, I have been having the same issue with my speakers (M7). I have managed to do a factory reset but doing so has bricked my speakers completely. 

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Edit: After resetting them and waiting for some time, They seem like they are turning back on again, However, They are still power-cycling. 
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Edit2: After doing a reset and disconnecting the network connection, I can connect to them via bluetooth. 

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Edit3: I can use my M7 normally if i 
1) Disconnect my network cable from the router to the ISP.
2) Turn on the M7
3) After a short time, Reconnect the network cable.

It seems like the speaker needs to connect to a Samsung asset, But if it cant reach it (Because the router is turned on, but there is no internet access), It will allow you to use the speaker.

loveall27
Asteroid
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Home Theater

This is what I found, if speakers are connected to the network (wired or wireless) then they do not work. They keep on rebooting.

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Pof
Constellation
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Thanks for the info!

Managed to get my R5's and Link Mate working again by blocking access to only "api.iheart.com"

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minlancas
Constellation
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It worked, thanks. Shame to Samsung though.

 

You need to block these addresses:

  1. connect.deezer.com
  2. api.iheart.com
  3. api2.iheart.com 

I blocked these from the router and now I'm able to use Spotify connect with my speakers.

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Stigc
Constellation
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