JUMP TO SOLUTION Solved

Original topic:

BD-C6500 : Unable to activate Internet@TV

(Topic created: 11-13-2017 09:29 PM)
userVT9y5mlnhS
Constellation
Options
Home Theater

Hi,

 

My blue ray player has the latest firmware (version BSP-C6500WWB-1028.0),

connects successfully to internet(picture attached). I have done factory reset

& initial setup many times but no luck. After going to the Internet@TV screen

I never get to the agreement page, instead a message starting with "Connect to the

Internet & enjoy variety of contents through Internet@TV" is shown. On pressing

enter key on remote, a detailed page(showing +Internet  in right bottom) is

shown which times out to initial "Internet@TV" activation page after a few minutes.

This behavior is consistent. Please help.

 

Thanks

0 Likes
51 Replies
userkiVzoZkvhA
Constellation
Options
Home Theater

I am having the same issue. Any help please

0 Likes
SamsungJam
Community Manager
Community Manager
Options
Home Theater

@userkiVzoZkvhA: Are you using the BD-C6500 as well?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
userkiVzoZkvhA
Constellation
Options
Home Theater

Yes. Exactly the same issue as the thread starter. I see the message "Connect to internrt and enjoy variety f contents through internet@tv" but didnt get the further message like the agreement with I agree button which i used to get few months before. Its kind of struck there, No where to move and no option to activate, kind of a dead lock. Please help

0 Likes
SamsungJam
Community Manager
Community Manager
Options
Home Theater

Could you shoot me a private message with the serial number?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
userkiVzoZkvhA
Constellation
Options
Home Theater
Thanks, Just sent the PM with the pic of my serial number
0 Likes
userVT9y5mlnhS
Constellation
Options
Home Theater

Hi,

 

I am the first user who started the thread. I just sent the picture

of the serial number & further details by PM.

 

Thanks.

0 Likes
user3ehrRs0jxd
Constellation
Options
Home Theater

I'm having the same issue. I suspect Samsung ceased to support this service. Does anyone know if this is the case? Perhaps there is a way to download the app

to a CD or a thumb drive and load it on the device?

0 Likes
user0Pytbje1hx
Constellation
Options
Home Theater

Mine was working until this morning I chatted with Tech support for 3 hours and still no luck they want me to set up an appointment with a tech my thinking is they cut off support and want us to purchase a new piece equipment 

0 Likes
SamsungJam
Community Manager
Community Manager
Options
Home Theater

Are you also using the BD-C6500?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes